Less standardisation,
more personalisation
with AI.
The first guest experience platform that transforms reviews into remarkable, personalized moments your guests will never forget.
Hotels excel at operations.
Guest personalisation? Not so much.
Your property runs on advanced PMS, revenue management systems, and CRMs. Yet the most crucial element — making each guest feel truly seen — remains an afterthought.
Turn guest reviews into
unforgettable experiences
Anamaya reads between the lines of every review, building rich guest profiles that power truly personalized "Awe Stories" — moments that make guests feel like royalty.
Analyse
AI extracts likes, dislikes, patterns & habits from reviews
Generate
Create personalized Awe Stories within your budget
Delight
Execute moments that turn guests into advocates
Everything you need to
personalise at scale
Guest Preferences Directory
Build a comprehensive profile for every guest — their likes, dislikes, dietary preferences, room choices, and celebration dates.
- Auto-extracted from reviews
- Staff can add observations
- Syncs across visits
AI Awe Story Generator
Generate budget-conscious personalization ideas that create lasting memories without breaking the bank.
- GM sets budget limits
- AI respects constraints
- Track ROI per story
Performance Analytics
Measure impact with hotel rankings, employee leaderboards, and story performance metrics.
- Hotel rankings by region
- Employee leaderboards
- Story success rates
Social Media Automation
Transform positive reviews into stunning social posts automatically — complete with visuals and guest testimonials.
- Auto-extract keywords
- Generate branded visuals
- Schedule & publish
WhatsApp Welcome
For budget-conscious properties — send personalized WhatsApp messages that make guests feel special before they even arrive.
- Pre-arrival greetings
- Name & preferences included
- Zero additional cost
Smart TV Greetings
For tech-forward hotels — display personalized welcome messages on in-room smart TVs the moment guests enter.
- Custom welcome screens
- Guest name & occasion
- Integrates with IPTV
AI-Powered AWE Story Generator
Transform guest data into memorable personalized experiences with our comprehensive suite of AI-powered hospitality tools.
Real-time Performance Dashboard
Get a bird's eye view of your team's WOW performance. Track total WOW actions, coverage rates, top performers, and revenue impact — all in one intuitive dashboard with time-period filters.
Comprehensive Guest Directory
Access your entire guest database with powerful search and filtering. View satisfaction scores, review counts, and preferences at a glance. Identify highly satisfied guests and those needing attention instantly.
Deep Guest Profile & Preferences
Every guest has a rich profile with their likes, dislikes, habits, complaints, and OTA reviews aggregated in one place. One-click "Generate Awe Story" button creates personalized experiences based on this data.
Competitive Hotel Rankings
See how your hotel compares in creating Awe moments. Track your ranking across category, city, state, region, and globally. Benchmark against competitors and identify improvement opportunities.
AI-Powered Voice Assistant
Staff can simply speak about a guest issue and receive instant AI-powered service recovery suggestions. Hands-free problem solving for your frontline team.
Fully Mobile Compatible App
Access Anamaya on-the-go from any smartphone — manage guests, create stories, and track performance anywhere.
Social Media Auto-Posting & Scheduling
Turn positive guest reviews into stunning social media content automatically. Plan, schedule, and manage your entire social presence from one dashboard.
Schedule 365 — Year-Round Planning
Schedule your entire year's social media posts in advance. Plan monthly themes, approve content batches, and let AI handle the rest.
Create & Post
Convert guest reviews into engaging social posts with AI-generated captions and auto-matched media. Schedule across all platforms with one click.
Analytics Dashboard
Track engagement, reach, and performance across all platforms. Get AI-powered insights to optimize your posting strategy.
Ads Management
Manage all platform ads from one dashboard. Create, monitor, and optimize campaigns across Instagram, Facebook, and more.
Media Library
Fetch stunning media based on keywords directly from stock libraries. Build your visual content library and auto-match images to posts.
Personalisation for every property type
WhatsApp Personalisation
Perfect for properties without smart room technology. Send heartfelt, personalized messages directly to your guest's phone.
Smart TV Welcome
For hotels with in-room smart TVs. Greet guests with a personalized welcome screen the moment they enter their room.
"Anamaya transformed how we connect with guests. Our team now knows exactly what makes each guest tick, and our reviews have never been better."
Simple, transparent pricing
Choose the plan that fits your property. No hidden fees, no surprises.
Perfect for boutique hotels getting started with guest personalisation.
- Guest Preferences Directory
- AI Awe Story Generator
- Budget Controls
- Employee Leaderboard
- Hotel Rankings
- Basic Analytics
- Email Support
For growing hotels that want the complete personalisation suite.
- Everything in Starter
- Social Media Auto-posting
- WhatsApp Personalisation
- Smart TV Greetings
- Advanced Analytics
- Multi-property Support
- API Integrations
- Priority Support
For hotel chains and large properties with custom requirements.
- Everything in Professional
- Unlimited Properties
- Custom Integrations
- Dedicated Account Manager
- On-premise Deployment
- Custom AI Training
- SLA Guarantee
- 24/7 Phone Support
'Hospitality is the art of anticipation and acknowledgement'
I spent years watching hotels collect feedback they never quite acted on. Reviews piled up, dashboards refreshed, but the next guest still arrived to the same generic welcome.
Anamaya is the quiet solution to that. Less standardisation. More noticing. It is the layer that makes guests feel known — even at scale.
See Anamaya in action
Schedule a personalized demo with our team. We'll show you exactly how Anamaya can transform your guest experience.
Ready to create unforgettable
guest experiences?
Join the hotels that are leading the personalisation revolution. Schedule a demo and see Anamaya in action.